Privacy Policy
This policy explains what personal information Task Trades Group Pty Ltd collects, why we collect it, who we share it with, and how you can access or correct it.
Last updated: 10 September 2026
Who we are
Task Trades Group Pty Ltd (ABN 52 698 014 729) provides electrical, plumbing, heating and cooling, construction and equipment hire services across metropolitan Melbourne. Our registered electrical contractor number is REC 38185.
Our office is at 45 Quinn St, Preston VIC 3072. You can reach us on 1800 827 587 or by email at enquiries@tasktrades.com.au.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This page is written in plain language to explain how we handle your details. It is general information about our practices, not legal advice, and it is not a certification of compliance.
What personal information we collect
We collect only the information we genuinely need in order to quote for and carry out work. Depending on how you contact us, this may include:
Your name
Your telephone number
Your email address
The property or job address where the work is required
The trade or service you are asking about
Details of your enquiry, the work required and the history of the project
Photographs or documents you choose to send us about the job
Records of our dealings with you, including quotes, job notes, invoices and service history
Technical information collected automatically by our website hosting and security systems, such as IP address, browser type and the pages visited
Our website enquiry forms do not currently accept file uploads. If you would like to send photographs of the job, please email them to enquiries@tasktrades.com.au.
We do not ask you for sensitive information such as health details or government identifiers through this website.
How we collect it
Through the enquiry and quote request forms on this website
When you telephone our office or a member of our team
When you email us
When you speak with us in person, including during a site visit
When you request a quote, book work or ask us to attend a job
Automatically through website cookies and the technical logs kept by our hosting and security providers
Where it is reasonable and practical, we collect personal information directly from you. Sometimes we receive your details from someone else who is arranging work, for example a builder, real estate agent, property manager, owners corporation, landlord or tenant.
Why we use your information
Responding to your enquiry
Preparing and sending quotes
Scheduling work and arranging access to the site
Delivering our electrical, plumbing, heating and cooling, construction and hire services
Communicating with you about a job, including reminders and follow up
Invoicing, payment and account records
Meeting our safety, insurance, licensing, warranty and legal obligations
Keeping records of work performed, including compliance documents and certificates of electrical safety where these are required
Improving our website, our services and the way we look after customers
We do not sell your personal information. We do not use it for unrelated marketing without your consent, and if we do send you marketing you can ask us to stop at any time.
When we share your information
We share personal information only where it is needed to carry out the work or to meet an obligation. This may include:
Our employees and team members working on your job
Approved subcontractors and licensed trades engaged to carry out part of the work
Suppliers and merchants, where materials or equipment need to be ordered or delivered to the site
Professional advisers such as our accountants and lawyers
Our insurers, and any insurer handling a claim relating to the work
Accounting, customer management and job management software providers we use to run the business
Our website, hosting, email and security providers
Government departments, regulators and authorities where we are required or authorised by law, including safety and electrical regulators
Cookies and website information
This website uses a small number of cookies. A security cookie is set by our content delivery and security provider to tell genuine visitors apart from automated traffic and to help protect the site. Our hosting provider also keeps technical logs, such as IP addresses and page requests, for security and troubleshooting.
We do not currently run Google Analytics or any other third party analytics or advertising tracking on this website. If we add analytics in future, we will update this policy before we do.
Most browsers allow you to block or delete cookies. If you block them, some parts of the site may not work as expected.
How your information is stored and protected
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. This includes access controls on our systems, secure connections to this website, and limiting access to the people who need the information to do their job.
No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security.
Where your information is stored
This website is hosted by a global hosting provider and sits behind a global content delivery and security network. Because of this, information submitted through the website, and technical information such as IP addresses, may be stored or processed on servers outside Australia, including in the United States. Some of the business software we use may also store information overseas.
Where information is handled outside Australia, we take reasonable steps to use reputable providers who are expected to protect it appropriately.
How long we keep your information
We keep personal information only for as long as we reasonably need it, or for as long as the law requires. Job, safety and financial records often need to be kept for several years, for example to meet tax, warranty, insurance and electrical safety obligations. When we no longer need information, we take reasonable steps to destroy it or remove details that identify you.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong, out of date or incomplete. Email enquiries@tasktrades.com.au or call 1800 827 587 and tell us what you need.
We will ask you to verify who you are before we release information. We will respond within a reasonable time and in most cases at no cost. If we are not able to give you access or make a correction, we will explain why in writing.
Questions and complaints
If you have a question about this policy, or you believe we have mishandled your personal information, contact us at enquiries@tasktrades.com.au, call 1800 827 587, or write to us at 45 Quinn St, Preston VIC 3072.
We will acknowledge your complaint, look into it and respond to you in writing. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time as our business or the law changes. The current version is always available on this page, and the date below shows when it was last updated.
Last updated: 10 September 2026